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Terms and Conditions

This website is operated by Flawless Face and Body Centre. All inquiries may be directed to:

FLAWLESS HEAD OFFICE
11th Floor One Corporate Center
Doña Julia Vargas Ave. cor Meralco Ave.
Ortigas Center, Pasig City
584-6807 / 584-6813 / 584-7135
info@flawless.com.ph

All users of this website will be governed by these terms and conditions. Your use of this website constitutes your agreement to follow these rules and be bound by them. Otherwise, you will be limited to the full functionalities of the website, including placement of online orders.

1. Flawless Face and Body will email the discount voucher up to 14 working days after signing up in Facebook. Incorrect or incomplete details will not receive the discount. 
2. Promo applies in Flawless Farmer's Plaza, Fairview, Light, Makati, Manila, Megamall, MOA, North Edsa, San Lazaro, Sta Lucia, Sta Mesa, Trinoma, Bacolod, Bacoor, Baliwag, Batangas, Calamba, Cebu, Dasmarinas, Davao, Lipa, Pampanga, Sta Rosa, Iloilo, & Marilao.
3. Redemption and validity of emailed vouchers is up to 2 months from the date of email.
4. To avail the discount, Client should present the emailed voucher from wecare@flawless.ph via screenshot or print out.
5. Flawless Face and Body reserves the right to ask for proof of purchase such as physical presentation of the credit card used, government IDs and others, upon claiming of the product at our service center. In case these details can't be provided, Flawless Face and Body can decline claiming of Voucher.
6. Flawless Face and Body has the right to decline Clients who are below minimum age requirement to avail of a service
7. This discount coupon is non-transferable. Voucher only applies to the Client who signed up in Facebook.
8. Inter-clinic redemption is not allowed.This discount coupon is applicable to one service and one branch only.
9. Discount Voucher is non-convertible to cash and cannot be combined with any other promotions, vouchers, third party certificates or coupons or senior citizen discounts.
12. Lost/stolen Vouchers: Flawless Face and Body will not be responsible for lost or stolen Vouchers or Voucher reference numbers.
13. Flawless Face and Body reserves the right to update or modify these terms and conditions at any time without prior notice. 
14. Flawless Face and Body will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Service or the Website will be free of faults (or Vouchers will be free of error) and we do not accept liability for any errors or omissions. In the event of an error or fault, you should report it by email to: wecare@flawless.ph.
15. If you use (or anyone other than you, with your permission uses) the  Voucher in contravention of this Agreement, we may suspend your use of the Service and/or Website (in whole or in part) and/or a Voucher. If we suspend the Voucher, we may refuse to restore the Voucher until we receive an assurance from you, in a form we deem acceptable that there will be no further breach of the provisions of this Agreement.
16. Flawless Face and Body shall fully co-operate with any law enforcement authorities or court order requesting or directing Flawless Face and Body to disclose the identity or locate anyone in breach of this Agreement.
18. The right of Flawless Face and Body to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
19. Voucher may not be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our permission.

1. Flawless Face and Body will email the discount voucher up to 14 working days after signing up in Facebook. Incorrect or incomplete details will not receive the discount. 
2. Promo applies in Flawless Farmer's Plaza, Fairview, Light, Makati, Manila, Megamall, MOA, North Edsa, San Lazaro, Sta Lucia, Sta Mesa, Trinoma, Bacolod, Bacoor, Baliwag, Batangas, Calamba, Cebu, Dasmarinas, Davao, Lipa, Pampanga, Sta Rosa, Iloilo, & Marilao.
3. Redemption and validity of emailed vouchers is up to 2 months from the date of email.
4. To avail the discount, Client should present the emailed voucher from wecare@flawless.ph via screenshot or print out.
5. Flawless Face and Body reserves the right to ask for proof of purchase such as physical presentation of the credit card used, government IDs and others, upon claiming of the product at our service center. In case these details can't be provided, Flawless Face and Body can decline claiming of Voucher.
6. Flawless Face and Body has the right to decline Clients who are below minimum age requirement to avail of a service
7. This discount coupon is non-transferable. Voucher only applies to the Client who signed up in Facebook.
8. Inter-clinic redemption is not allowed.This discount coupon is applicable to one service and one branch only.
9. Discount Voucher is non-convertible to cash and cannot be combined with any other promotions, vouchers, third party certificates or coupons or senior citizen discounts.
12. Lost/stolen Vouchers: Flawless Face and Body will not be responsible for lost or stolen Vouchers or Voucher reference numbers.
13. Flawless Face and Body reserves the right to update or modify these terms and conditions at any time without prior notice. 
14. Flawless Face and Body will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Service or the Website will be free of faults (or Vouchers will be free of error) and we do not accept liability for any errors or omissions. In the event of an error or fault, you should report it by email to: wecare@flawless.ph.
15. If you use (or anyone other than you, with your permission uses) the  Voucher in contravention of this Agreement, we may suspend your use of the Service and/or Website (in whole or in part) and/or a Voucher. If we suspend the Voucher, we may refuse to restore the Voucher until we receive an assurance from you, in a form we deem acceptable that there will be no further breach of the provisions of this Agreement.
16. Flawless Face and Body shall fully co-operate with any law enforcement authorities or court order requesting or directing Flawless Face and Body to disclose the identity or locate anyone in breach of this Agreement.
18. The right of Flawless Face and Body to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
19. Voucher may not be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our permission.

Flawless Face and Body reserves the right to update or modify these terms and conditions at any time without prior notice. The website will continue to implement on changes to improve the overall shopping experience of our customers. All user activities will be bound by the terms and conditions as soon as the changes are applied.

The actual colors of the products have been displayed on the website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate

You agree to comply with all applicable laws regarding your use of the Site. You further agree that information provided by you is truthful and accurate to the best of you knowledge.

Flawless Face and Body shall have the right, but not the obligation, to monitor the content of the Site to determine compliance with these Terms of Use and any applicable law, regulation, or authorized government request. Flawless Face and Body shall have the right to remove any material that Flawless Face and Body, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

All content including banners, images, headers, graphics and design, audio & video clips and text is the exclusive property of Flawless Face and Body and/or is subject to trademark, service mark, trade item, copyright and/or other intellectual property rights or licenses held by Flawless Face and Body, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Flawless Face and Body. The content of flawless.com.ph is intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content only for your own personal and non-commerical use. Any form of plagiarism such as copying content is prohibited. Flawless Face and Body reserves complete full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Flawless Face and Body.

At Flawless Face and Body, we prioritize on customer satisfaction by making every purchase of our customer a positive experience. Shipments are carefully inspected prior to leaving the warehouse, but in the event you are not satisfied with your purchase, feel free to contact us.

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Flawless Face and Body shall not be liable for any damages of any kind related to your use of this site.

Simply register on the online shop. Click on the confirmation link sent to your email and go to https://flawless.com.ph/shop to start shopping. Choose the items and click on Add to Cart. Once you are done placing items in your shopping cart, click on checkout and select the shipping and payment method of your choice.

You agree to defend, indemnify and hold Flawless Face and Body harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this https://flawless.com.ph site in violation of these Terms of Use.

While owning a suitable property is definitely an advantage, it is not mandatory.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the services provided on the Site, use of the Site, or access to the Site, other than as provided within the scope of these Terms of Use. It is also understood that all products and vouchers should not be resold for any commercial purposes and are solely for personal consumption.

All prices are subject to change without prior notice. We currently accept credit cards through Asiapay, G-Cash, Smartmoney and Bancnet for online purchases. All orders are subject to verification and acceptance before shipping.

Flawless assures that the user’s personal information is confidential and we will not rent, sell, barter or trade any of the personal details gathered such as the name, address, telephone number, email address, credit card information and other contact details.

1. We Respect Your Privacy

Flawless respects your right to privacy and this policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

This policy applies to our processing of personal information in relation to the provision of any of our products, including when you:

  • request information from us;
  • subscribe to our newsletter;
  • use our services;
  • use our website; and
  • otherwise interact with us.

If you have any questions in relation to this Privacy Policy, please contact us at:

Address: Attn: 11th Floor One Corporate Center, Doña Julia Vargas Ave. cor Meralco Ave., Pasig, 1605 Metro Manila

Telephone: (02) 584 6807

Email: wecare@flawless.ph

By visiting our website and using our products, you acknowledge the terms of this policy and the use and disclosure of your personal information as set out in this policy.


2. How We Collect Your Personal Information

We collect personal information about you in the following ways when you use our services.


2.1. Personal information we collect directly from you

We generally collect your personal information directly from you online via one of our websites, or via our app. When you sign up to use our products, you will be asked to provide personal information. This information is likely to include the following:

  • name
  • email address
  • information about the products you have requested
  • information from enquiries you have made
  • communications between us
  • credit card information
  • information about contacting you if requested, such as your phone number
  • information about the Instagram account(s) you add
  • information about the post(s) you wish to make to your added account(s)

We may also collect personal information from you when you subscribe to our newsletter, make an enquiry, or use the live chat function on our website.

Depending on the type of personal information in question and the grounds on which we may be processing it, should you decline to provide us with such information, we may not be able to fulfil our contractual requirements or, in extreme cases, may not be able to continue with our relationship. We will inform you if your failure to provide any requested personal information is going to result in these consequences.


2.2. Personal information we collect indirectly from you

We may collect certain information from you indirectly as a result of your online behaviour including:

  • Technical information such as the internet protocol (known as IP) address used to connect your device to the internet, your log-in information, time of access, date of access, time zone setting, web page(s) visited, software crash reports, type and version of browser used, browser plug-in types and versions used, and operating system and platform to ensure the security of your account and to verify that the person operating your account is you;
  • Your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our websites (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page; and
  • Information about your computer or device allowing us to analyse trends, administer our online services and track your web navigation

To do this we may use cookies - pieces of information sent by a website to your computer and stored on its hard drive.


3. Use Of Your Personal Information

We use your personal information for the following non-exhaustive list of purposes.


3.1. Providing our services

We use your personal information to provide our services to you, including:

  • to carry out our obligations as a result of any contract entered into between you and us and to provide you with the information and services that you request from us;
  • to provide you with marketing communications about our products and service offering;
  • to notify you about changes to the services that we offer and to directly market these services to you;
  • to administer our website and app for internal operations, including troubleshooting, information analysis, testing, research, statistical and survey purposes;
  • as part of our efforts to keep our services safe and secure;
  • to measure or understand the effectiveness of our advertising and marketing;
  • for statistical and research purposes (including market research, marketing and information analysis purposes);
  • to ensure the effective operation of software and IT services procured by us (including disaster recovery); and
  • for other reasons with your consent.
3.2. Marketing

We may contact you for direct marketing purposes via social and direct messages, post, and email.

This marketing may relate to:

  • Information about other products and services we offer that are similar to those that you have already used or enquired about; and
  • Upcoming events, promotions and new products or other opportunities.

If you no longer wish to receive marketing communications from us, you may contact us at wecare@flawless.ph.


4. Disclosure Of Your Personal Information To Third Parties

We may share your personal information with the following categories of recipients:


4.1. Service providers

We may disclose your personal information to third party service providers who require access to such information for the purpose of providing specific services to us. These third parties will generally only be able to access your information in order to provide us with their services and will not be able to use it for their own purposes.


4.2. Professional advisors and auditors

We may disclose your personal information to professional advisors (such as legal advisors and accountants) or auditors for the purpose of providing professional services to us.


4.3. Replacement providers

In the event that we sell or buy any business assets, we may disclose your personal information to the prospective seller or buyer of such business or assets.

If Flawless or substantially all of its assets are acquired by a third party, personal information held by us about our clients will be one of the transferred assets.


5. Disclosure Of Your Personal Information Overseas

Our principal operations are in Philippines. The information that we collect from you may be transferred to, and stored at, destinations both within and outside of the Philippines. In compliance with data protection laws, we want to make sure that your personal information is stored and transferred in a way which is secure. We will therefore only transfer information overseas where it is compliant with data protection laws and the means of transfer provides adequate safeguards in relation to your information.

If we transfer your personal information overseas and where the country or territory in question does not maintain adequate information protection standards, we will take all reasonable steps to ensure that your information is treated securely and in accordance with this privacy policy.


6. Security Of Your Personal Information

We will take all reasonable precautions necessary to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

This includes, for example, the protection of passwords using industry standard encryption, measures to preserve system security and prevent unauthorised access and back-up systems to prevent accidental or malicious loss of information. We may use third party information storage providers to store personal information electronically. We take reasonable steps to ensure this information is held as securely as information stored on our own equipment.

Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted over the internet and we do not warrant the security of any information, including personal information, which you transmit to us over the internet.


7. Access To Your Personal Information And Your Other Rights

In accordance with data protection laws, you may have various rights in relation to the information which we hold about you. We have described these below.

To get in touch with us about any of these rights, please contact us at wecare@flawless.ph.

We will seek to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise.

You also have the following rights in relation to your personal information:


7.1. Right to object

This right enables you to object to us processing your personal information where we do so for one of the following reasons:

  • because it is in our legitimate interests to do so
  • to enable us to perform a task in the public interest or exercise official authority;
  • to send you direct marketing materials; or
  • for scientific, historical, research, or statistical purposes.
7.2. Right to withdraw consent

Where we have obtained your consent to process your personal information for certain activities, you may withdraw this consent at any time and we will cease to use your information for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your information for this purpose, in which case we will inform you of this condition.


7.3. Data Subject Access Requests

You may ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.


7.4. Right to erasure

You have the right to request that we “erase” your personal information in certain circumstances. Normally, this right exists where:

  • The information are no longer necessary;
  • You have withdrawn your consent to us using your information, and there is no other valid reason for us to continue;
  • The information has been processed unlawfully;
  • It is necessary for the information to be erased in order for us to comply with our obligations under law; or
  • You object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.

We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so.

When complying with a valid request for the erasure of information we will take all reasonably practicable steps to delete the relevant information.


7.5. Right to restrict processing

You have the right to request that we restrict our processing of your personal information in certain circumstances, for example if you dispute the accuracy of the personal information that we hold about you or you object to our processing of your personal information for our legitimate interests. If we have shared your personal information with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal information.


7.6. Right to rectification

You have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal information to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.


7.7. Right of information portability

If you wish, you have the right to transfer your personal information between service providers. In effect, this means that you are able to transfer the details we hold on you to another third party. To allow you to do so, we will provide you with your information in a commonly used machine-readable format so that you can transfer the information. Alternatively, we may directly transfer the information for you.


7.8. Right to complain

You have the right to lodge a complaint with your local data protection authority.


8. Retention Of Your Personal Information

We will not keep your personal information for longer than is necessary for the purposes for which we have collected it, unless we believe that the law or other regulation requires us to keep it (for example, because of a request by a tax authority or in connection with any anticipated litigation) or if we require it to enforce our agreements.

In general, we will retain your personal information for as long as we provide services to you and, following that period, we will only retain your personal

When it is no longer necessary to retain your personal information, we will delete the personal information that we hold about you from our systems. While we will endeavour to permanently erase your personal information once it reaches the end of its retention period, some of your personal information may still exist within our systems, for example if it is waiting to be overwritten. For our purposes, this data has been put beyond use, meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again.


9. Legal Conditions For Processing Your Personal Information

There are a number of different ways that we are lawfully able to process your personal information. We have set these out below.


9.1. Where using your information is in our legitimate interests

We are allowed to use your personal information where it is in our interests to do so, and those interests aren’t outweighed by any potential prejudice to you.

We believe that our use of your personal information is within a number of our legitimate interests, including but not limited to:

  • To enable us to provide our services to our customers;
  • To provide you with marketing communications about our products and services;
  • To help us understand our customers better and provide better, more relevant products to them; and
  • To help us keep our systems secure and prevent unauthorised access or cyber-attacks.

We don’t think that any of the activities set out in this privacy policy will prejudice you in any way. However, you do have the right to object to us processing your personal information on this basis. We have set out details regarding how you can go about doing this in section 7 above.


9.2. Where using your personal information is necessary for us to carry out our obligations under our contract with you

As well as our obligations to you under any contract, we also have other legal obligations that we need to comply with and we are allowed to use your personal information when we need to in order to comply with those other legal obligations.


10. Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.

Cookies allow the website or app to identify and interact with your device (for example so we can remember your login details if you have opted to ‘stay signed in’). We use cookies to improve the experience of people using our website. We do not use cookies to retrieve information that was not originally sent by us to you in a cookie.

You can set your browser to accept or reject all cookies, or notify you when a cookie ias sent. If you reject cookies or delete our cookies, you may still use our websites, but you may have reduced functionality and access to certain areas of our websites or your account.

Your continued use of our website and/or our app is your acceptance of our continued use of cookies on our website and/or our app.


11. Third Party Websites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.


12. Changes

Please be aware that we may change this privacy policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

Last updated 24 July 2018. In effect as of 24 July 2018.

Due to the nature of our business, cosmetic products cannot be refunded or exchanged. However, should you experience any adverse reactions with our products or if you have other concerns, please address the issue by contacting (02) 584-6807.

At Flawless Face and Body, we prioritize in protecting your personal information which includes your name, address, contact numbers and credit or debit card details. All user information is secured by the system and will not be disclosed to any other entity other than the user himself/herself.

All online orders will be shipped from our warehouse through Xend within 2 business days. Although most online orders will be received within 4 days of ordering, please allow up to 1 week for delivery. To avoid any delay, please specify the complete shipping address. You may go to your account under your Order to check the delivery status. For more information about Xend’s shipping standards, you may go to www.xend.com.ph.

You agree that Flawless Face and Body, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Site, and remove and discard any Information within the Site, for any reason, including, without limitation, for lack of use, failure to timely pay any fees or other moneys due Flawless Face and Body, or if Flawless Face and Body believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Use. Flawless Face and Body may also in its sole discretion and at any time discontinue providing any services, or any part thereof, with or without notice. You agree that any termination of your access to the Site under any provision of these Terms of Use may be effected without prior notice. You further acknowledge and agree that Flawless Face and Body may immediately deactivate or delete your account and all related Information and files in your account and/or bar any further access to such files or the Site. Further, you agree that Flawless Face and Body shall not be liable to you or any third-party for any termination of your access to the Site.

The Site may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Flawless Face and Body has no control over such sites and resources, you acknowledge and agree that Flawless Face and Body is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Flawless Face and Body shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, items or services available on or through any such site or resource.

Any opinions, advise, statements, services, offers, or other information or content expressed or made available by third parties are those of the respective author(s) or distributor(s) and not of Flawless Face and Body. Flawless Face and Body neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made by anyone other than authorized spokespersons of Flawless Face and Body while acting in official capacities.

Flawless Face and Body trademarks and service marks, and other Flawless Face and Body logos and product and service names are owned by and are the exclusive property of Flawless Face and Body. Without Flawless Face and Body express prior written permission, you agree not to display or use in any manner.

The website is mainly for individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Flawless’ goods and services and/or to otherwise transact business with or contact Flawless Face and Body, on their own behalf. Information about the products and services of Flawless are provided on the website to guide customers on their purchase. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer.